Return Policy

Cooling-Off Period

New South Wales does not impose a statutory cooling-off period for motor vehicle sales between private and commercial parties. We encourage all buyers to inspect the vehicle in person or arrange an independent pre-purchase inspection before finalising the sale.

When Returns Are Accepted

• The vehicle was misrepresented in material specifications (year, make, model, odometer).
• An undisclosed major mechanical fault is identified within 7 days of collection.
• Required documentation (title, registration papers) is not delivered and cannot be rectified.

When Returns Are Not Accepted

• Change of mind after collection or delivery.
• Damage caused by the buyer after taking possession.
• Wear-and-tear items, consumables, or cosmetic blemishes disclosed prior to sale.
• Any modification or alteration made to the vehicle post-sale.

How to Request a Return

1. Contact us in writing at sales@apexgroupauto.com within the eligible timeframe.
2. Provide your invoice number, vehicle details and a description of the issue with photos.
3. Our team will respond within 2 business days with next steps.

Statutory Rights

Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.